Users report issues with the JioHotstar app - Here’s the Details
- Elizabeth Sanate
- Oct 16
- 3 min read
If you’ve opened JioHotstar recently and it’s been spinning endlessly or showing a weird error, you’re not alone. Many users across India have been facing issues with the JioHotstar app since the evening, including crashes, freezes, or the app simply refusing to play anything.
It’s really frustrating when you’re all set and ready to start watching your movie or your favorite show, but the app just won’t cooperate with you. It’s like your popcorn’s ready to be eaten, but your screen decided to take a nap.
Let’s look at what's really happening and when you can expect JioHotstar to start working normally again and continue to watch your favorite shows like you did before.
JioHotstar App Acting Strange
The JioHotstar app suddenly started giving problems for a lot of users this week. Some said the app wouldn’t open, some couldn’t log in, and others saw only a black screen. Even people trying to watch on smart TVs or Fire Sticks faced trouble.
The website version of JioHotstar seemed to work for a few people, but the mobile app kept showing “something went wrong.”
Most users noticed the issue during the evening because that's the time everyone sits down to stream. So yeah, it couldn’t have picked a worse moment.
What’s Causing The JioHotstar Problem?
So far, JioHotstar hasn’t given any official explanation. But from what users have noticed, it may have started right after a new update was made, as most of the time when an app tries to fix bugs or add new features, like updating, it used to accidentally break a few things.
There’s also a chance the servers were overloaded. It can also be because many people are trying to use JioHotstar at once that which might have caused it to crash under the heavy load. Since JioHotstar is used by most Indians, this can also be one of the main causes.
A few small layout changes were seen in the app before all these issues occurred, which could mean that they were updating something very big that made the app crash.
If your JioHotstar app isn’t working, here are some small steps you can try for now :
Close and reopen the app.
Clear the app’s cache in your phone settings.
Check the Play Store or App Store for updates.
Restart your phone or TV device.
Try logging out and logging back in.
It might not solve everything, but sometimes these small steps get the app back to normal for the time being.
JioHotstar Not Working? You’re Not The Only One
This does not happen with just a few people, but the issue with JioHotstar has spread to users in many states. The problem started slowly and then got worse within a few hours. Many users said it first started buffering, then completely stopped loading shows or movies.
Even premium users who pay for the subscription face the same issue. The issue does not only happen to people with poor internet connections, but also to those who have a good and fast internet connection; the app behaved the same way for everyone.
If you’re among the users who face this problem, then don’t worry, it’s not your phone’s fault or your Wi-Fi's fault, but definitely from the JioHotstar side.
When Will JioHotstar Fix The Issue?
Right now, there’s no official timeline. But usually, these issues don’t last long. The technical team behind JioHotstar is likely working on a fix. App crashes and server bugs happen from time to time when platforms roll out new features or merge services.
If you still want to watch something, try using the downloaded content option. It works even without the internet. You can also wait a few hours and try again; then the issue might quietly disappear once the update finishes rolling out.
This technical issue will be solved soon, but until then, keep checking the JioHotstar website for updates. They'll fix it soon, and everything will be back to normal soon and you'll be able to enjoy your favorite shows again shortly.
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